Plum LED light Plum bulb Flower Energy Saving Lamp36/45W E27 FAQ
1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. 2. Is the sample for free?
We would say sorry that we are not able to provide samples for free. You are welcome to buy one piece of LED lighting product for testing. 3.What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 4. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available 5. Any discount available for big quantity order?
The price of our LED lighting products could be negotiated if you have big quantity order or some projects in hand. 6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional. 7. How to proceed an order for led light?
A: Firstly,let us know your requirements or application.
Secondly,We quote according to your requirements or our suggestions.
Thirdly,customer confirms the samples and places deposit for formal order.
Fourthly,We arrange the production.
8. Could I have my own logo on the products?
OEM is negotiable with large quantity for us. 9: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products. 10:How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.